Chat Structure
Base Attributes
| Attribute | Type | Example |
|---|---|---|
|
uuid |
Uuid | 017dabc1-3f4f-47ab-ab7d-86e2ed0de679 |
|
status |
||
|
subject |
||
|
initiated_at |
Unix_timestamp | 1491070507 |
|
last_message_at |
Unix_timestamp | 1491070507 |
|
prompt_for_transcript |
||
|
prompt_for_rating |
||
|
closed_at |
Unix_timestamp | 1491070507 |
|
verified |
||
|
trusted |
Extended Attributes
| Attribute | Type | Example |
|---|---|---|
|
pending_message |
||
|
pending_message_set_at |
Unix_timestamp | 1491070507 |
|
ip_address |
||
|
city |
||
|
country |
||
|
country_code |
||
|
browser |
||
|
platform |
||
|
stale |
Boolean | false |
|
time_zone |
||
|
rating |
Expansions
Expansions are embedded structures of other objects that are related to the structure that you're viewing. Which expansions are returned by a specific action are shown on that action's documentation however some actions allow you to choose which expansions are returned.
| Attribute | Type | Example |
|---|---|---|
|
department |
Department structure | |
|
user |
User structure | |
|
visitor |
Visitor structure | |
|
visitor_custom_data |
||
|
session |
Session structure | |
|
session_id |
||
|
last_message |
Message structure | |
|
site |
Site structure |